Return Policy

Our store provides a return process that gives customers the opportunity to send back unwanted items within thirty days from the moment their order is delivered. This timeframe is intended to offer customers sufficient flexibility while also maintaining the quality and condition of the merchandise that is returned to us. To be eligible for a return, the product must be in the same state as it was sent out. This means that it should show no signs of wear or use, all original tags must remain firmly attached, and the item should be repackaged in the same packaging it arrived in. A valid proof of purchase, such as an order confirmation or receipt, is also necessary to ensure the return can be verified and processed without delay.

To begin the return request, customers are asked to contact our support team by emailing officialwhitefoxboutique@outlook.com. After we receive your message, our team will review the request, and once it is approved, we will send you a return shipping label along with step-by-step directions that outline how the item should be prepared and where it should be mailed. Items sent back before receiving official approval, or returned without following the provided instructions, will not be accepted, so it is important to wait for confirmation before sending anything back. We encourage all customers to carefully check their orders upon arrival and notify us immediately if the products appear damaged, defective, or incorrect in any way. Doing so allows us to investigate the issue quickly and take the appropriate steps to resolve it.

Some products may not qualify for returns due to their nature, specific hygiene considerations, or other restrictions that will apply on a case-by-case basis. If you are uncertain about whether a particular item is returnable, we suggest reaching out to our customer support team before initiating the process. This helps prevent inconvenience and ensures clarity for both sides. Those wishing to exchange an item for another style, color, or size will need to follow the standard return procedure for the original item and then submit a new order for the replacement once the return has been approved.

For orders shipped to countries within the European Union, customers are entitled to a fourteen-day cooling-off period. During these fourteen days, you may cancel your order or return the item without providing any justification. The item must still meet the same requirements as in our general policy: it must be unused, unworn, include all tags, and be sent back in its original packaging. Including your proof of purchase is also required to validate the cancellation or return.

Refunds are issued after the returned item arrives at our facility and passes inspection. Once we verify that the product meets all the return criteria, we will initiate the refund to the original payment method. Refund processing typically takes up to ten business days; however, the time it takes for your bank or credit card issuer to display the refund may vary. If fifteen business days have passed since your refund was approved and you still do not see it reflected in your account, please contact us at officialwhitefoxboutique@outlook.com so we can assist in resolving the matter.

Our return policy is designed to help customers feel secure and confident when shopping with us. By establishing clear expectations and straightforward procedures, we work to ensure that products that do not meet your needs or arrive with issues can be handled efficiently while maintaining fairness and the integrity of our merchandise.