Shipping Policy

Our delivery procedures are structured to offer a reliable and smooth shipping experience, giving customers clarity on what to expect from the moment an order is placed until it arrives. While we aim to deliver all orders within a general window of ten to twenty working days from the time they are processed, this timeframe may vary depending on operational conditions. Working days refer to all calendar days except Sundays, public holidays, and days affected by severe weather warnings such as tropical cyclone signals. During large promotional periods or major sales events, the dispatch and transportation process may require additional time due to increased order volume and high demand across logistics networks.

After an order has been confirmed and submitted for processing, modifications to scheduled delivery times or changes to the shipping address cannot be made. Ensuring that the delivery information provided at checkout is complete and accurate is essential, as incorrect or incomplete addresses may result in delays. Weather disruptions, unexpected transportation issues, or temporary stock shortages may also affect shipment timelines. In situations where items from your order become unavailable after purchase, our customer service team will proactively reach out to present alternative solutions, which may include modifying the order or issuing a refund when necessary.

At present, all orders are shipped without any delivery fee, allowing customers to enjoy complimentary shipping regardless of the size or value of their purchase. Delivery personnel will attempt to reach the recipient on two separate occasions; however, if both attempts are unsuccessful, the order will automatically be canceled. A refund will then be processed and returned to the original method of payment. To help customers stay informed about the progress of their shipment, tracking details can be reviewed at any time through the Order Tracking page available on our website.

Certain circumstances may prevent an order from being shipped. These may include items that are unexpectedly out of stock, addresses located in remote regions that fall outside our service coverage, or orders submitted with PO Box addresses, which we are unable to deliver to. Additionally, if the payment associated with an order cannot be verified or was not successfully completed, the shipment will not be processed. In these cases, our customer support team will communicate directly with the customer to help resolve the issue and provide guidance on the next steps.

If you receive an incorrect item, an item in the wrong size, or any product that does not match the order details, it is important to contact our customer service team at officialwhitefoxboutique@outlook.com. They will provide instructions for returning the incorrect product and will arrange either a replacement shipment or a refund, depending on the customer’s preference and product availability. Should your package not arrive within the expected delivery window, you are encouraged to review the estimated delivery timeframe assigned to your order or contact our customer support team for further assistance.

Our shipping framework is designed with both efficiency and customer reassurance in mind. By maintaining transparent communication, monitoring shipment progress closely, and offering support whenever issues arise, we strive to ensure that each order reaches its destination safely and in optimal condition, providing a dependable delivery experience from start to finish.